He says things like apps and Wi-Fi help limited-service hotels like his deliver services customers want, without having to invest in costly infrastructure. “Technology allows us to distribute our content, while enhancing guest services,” Aaron Stenhoff, vice president of Marketing and Digital at Red Roof Inn, tells us recently. For limited-service budget properties, mobile apps let these hotels deliver service without increasing staff or spending a lot of money. But the most innovative hotels offer evolved apps that do much more, from requesting amenities to making dinner reservations.įor high-end properties, mobile apps and devices allow for the continuation of seamless service – a virtual butler picking up where the real one left off. Fitbit Versa 3Īlice appBy now, most hotels offer a mobile app that, at the very least, lets you check in and check out.
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